Return & Refund Policy for Phootokri

1. Introduction

Thank you for shopping at Phootokri. We strive to ensure that every customer is satisfied with their purchase. However, if you are not completely happy with your order, we’re here to help. This Return & Refund Policy outlines the terms and conditions under which products may be returned, exchanged, and refunded.

This policy is applicable to all purchases made through the Phootokri website (www.phootokri.com) and relates to physical products listed for sale.

2. Order Cancellation

You may cancel your order within 24 hours of purchase provided your order has not yet been shipped. To request cancellation:

Log in to your Phootokri account
Go to “My Orders”
Select the order you wish to cancel
Click “Cancel Order” and follow instructions

If the order has already been shipped, cancellation is not possible. In such cases, you may return the product once delivered, subject to the terms below.

3. Return Eligibility

Products are eligible for returns if they meet the following conditions:

The return request is made within 7–14 days from the date of delivery (time period may vary by product category).
The product is unused, in original condition, and in original packaging.
All tags, labels, accessories, freebies, and documentation are intact.
The product is not marked as “Final Sale”, “Clearance”, “Customized/Personalized”, or “Non-Returnable” on the product page.

Products not eligible for return include:

Personalized products (e.g., custom prints, engraved items)
Perishable goods (food, flowers, etc.)
Health & hygiene items (earphones, wearable accessories once opened)
Clearance or final discount items (clearly labeled)

4. Defective or Damaged Items

We inspect all products before dispatch, but if you receive a defective or damaged item:

Contact us within 48 hours of delivery.
Provide clear photos/videos showing the damage or defect.
Our support team will evaluate and confirm eligibility for return or replacement.

If approved, Phootokri will arrange free return pickup and issue a replacement or refund as per your preference.

5. How to Initiate a Return

To initiate a return:

Log in to your Phootokri account
Go to My Orders
Select the product for return
Choose a return reason from the dropdown
Submit your request

After submitting, you will receive instructions on packaging and return pickup. Return requests are typically processed within 24–48 hours.

6. Refund Policy

Once we receive and inspect your returned product, refunds will be processed as follows:

a. Refund Methods

Refunds may be issued in the same form as the original payment:

Credit/Debit Card — refunded back to the card
UPI/Net Banking/Wallet — refunded to your original account
Cash on Delivery — refunded via bank transfer or store credit

b. Refund Timeline

Refunds are typically processed within 7–10 business days from the date of receiving the returned item.
Time for the amount to reflect in your account may vary depending on your bank or payment provider.

c. Partial Refunds

Partial refunds may be issued in these situations:

If the product is returned opened or slightly used
Missing tags or accessories
Sale condition or discount adjustments

7. Exchange Policy

We offer exchanges for select products depending on stock availability. To exchange:

Initiate a return in your account
Select “Exchange” instead of “Refund”
Choose new size, color, or variant
Once your return is approved, the exchanged item will be shipped

Please note:

Price differences may apply for exchanges
Additional shipping fees may be charged for exchanges

8. Shipping Charges

Return shipping is free for defective or damaged items.
For general returns (no defect), return shipping charges may be deducted from your refund amount.
Exchange shipping charges may apply.

9. Cancellation Refund Terms

If you cancel your order within the allowed time:

Payment via online methods: full refund issued
Cash on Delivery: no refund needed; cancellation is confirmed
If cancellation happens after shipment, return policy applies

10. Non-Returnable Items

The following are non-returnable:

Gift cards
Downloadable digital products
Products marked as “Non-Returnable” on the product page

11. Store Credit / Voucher Refunds

In some cases, Phootokri may issue store credits instead of monetary refunds. Store credits:

Are valid for purchases on www.phootokri.com
Expire within a specified period (example: 6 months from issue date)
Cannot be exchanged for cash

12. Contact Us

If you have questions or concerns about returns or refunds:

📧 Email: support@phootokri.com
📞 Customer Care: [Insert phone number]
📮 Address: [Insert company address]

Our support team is available Monday–Saturday: 10:00 AM to 7:00 PM IST and will assist with any concerns.

13. Updates to This Policy

Phootokri may update this Return & Refund Policy periodically due to legal requirements or business needs. Updated versions will be posted on the website with revised dates.